The Women's Global Trade Specialty Store

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Shopping Bag

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Shipping, Returns & Exchanges

Shipping

We currently ship to all destinations worldwide. All orders are processed within one to three days of order and payment confirmation.

International orders

International orders are shipped via EMS, are fully insured and traceable and usually reach their destination within 3 to 5 days. Packages can be traced at all times. Please understand there may be delays depending on customs clearance and other various issues surrounding international shipments which are out of our control.

Your order may be subject to import duties and/or taxes, which are levied once your package reaches your country. bijou world boutique ships your package without collecting or paying taxes and duties as these differ widely from country to country and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country's custom policies, please contact your local customs office.

Shipping rates are calculated based on the number and weight of items ordered. The shipping fees will appear before order confirmation.

Payments are made online by credit card and are processed by PayPal.

Orders within Japan

Japan orders are shipped via Sagawa or Yamato and usually reach their destination within one to two days. You can ask for specific shipment dates and times at checkout in the comments box and we will do our best to ship your order so that it arrives on the specified date and time. Payments can be made online by credit card or may be ordered COD for local (Japan) customers. Payment will be collected by the shipping company at the time of delivery. Please note that you will be charged an additional 315 yen for this service.

Please ensure you will be available to receive your package as bijou will incur shipping fees for your order both ways charged by the shipping company. A 2000 yen service fee will be charged in the event that you are unable to receive your package for an extended period of time, as decided by the shipping company (usually about one week). Please let us know as soon as possible if an unexpected event will cause you to be unavailable to receive your package. In this case, we may be able to stop the shipment and no charge will be passed on to you.

 

Returns/Exchange

We hope that you love your purchased items as much as we do, but if for any reason you are not 100% satisfied you may return the merchandise within 90 days of purchase for a refund. Original postage fee is non-refundable (unless an item is defective or the wrong item was shipped). Clothing must be unworn, unwashed and have original tags still attached. All returned items must be in their original condition.

How to return/exchange an item

Please fill out the returns form included in your package by indicating reasons and stating if you would like a refund or to exchange for another item.
If you have ordered from Japan and used the COD payment option, please provide your banking details on the returns form so that we may deposit the amount for your returns. A 315 yen bank processing fee will be deducted from the refund.

For all other orders, a credit will be issued as soon as we receive and process your return.

Please send your package, including your return/exchange form via a prepaid, insured and traceable method to ensure your package arrives without complications

Send returns to the following address:

bijou world boutique
1-1-18-402 Ukima, Kita-Ku
Tokyo Japan
115-0051

 

Privacy Policy

Your Privacy

At bijou world boutique, we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. Please read on for more details about our privacy policy.

What Information Do We Collect? How Do We Use It?

When you order, we need to know your name, e-mail address, mailing address and telephone number. This allows us to process and fulfill your orders and to notify you of your order status.

We do not collect or manage your credit card information as this is done by PayPal.

We may also use the information we collect to occasionally notify you about important changes to the Web site, new products and special offers we think you'll find valuable. If you would rather not receive this information, please notify us. Make sure to notify us for each account or e-mail address you have left with us.

We love our privacy too!

We are committed to protecting your privacy. We use the information we collect on the site to make shopping at bijou world boutique possible and to enhance your overall shopping experience. We do not sell, trade or rent your personal information to others. We may choose to do so in the future with trustworthy third parties, but you can tell us not to by sending a blank e-mail message to info@bijoujapan.com

Your Consent

By using our Web site, you consent to the collection and use of this information by bijou world boutique. If we decide to change our privacy policy, we will post those changes on this page, so you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Tell Us What You Think

bijou world boutique welcomes your questions and comments about privacy. Please e-mail us at info@bijoujapan.com